Everything Resists Measurement: Tracking Twitter.

RJ Pittman

Everything resists being measured. Try to track how much food you eat by committing it to paper, or try to figure out who drinks all the coffee in our studio, but of all the hard-to-track things that surround us, web traffic have to be some of the most difficult to accurately measure. In the Web 3.0 world in which we live, surely twitter traffic is the most elusive statistic to pin down. My thoughts on Twitter will apply in varying degrees to Facebook and other social sites as well. I break down the measurement and tracking of Twitter traffic into these eight parts:

  1. You need to realize that much activity on the Internet, and on Twitter specifically is generated by cyber robots or plain bots. They tweet the majority of updates on Twitter, and they account for more than 90% of the traffic that flows through the links in Twitter posts.
  2. While some techies may be very interested in bot activity, most of us are simply interested in counting and tracking human clicks on our links. We need to separate out and count only real clicks by real peeps.
  3. Realize too that most humans access Twitter from desktop and mobile clients, not from the Twitter domain. (The extent to which this is true depends on the particular audience you’re targeting.
  4. Web analytics tools, such as Google Analytics and Clicky, do exclude bot traffic from their stats. However, they do not know how to break down and allocate the so-called direct traffic coming from users’ desktops and mobile devices. In web analytics, direct traffic is the untrackable element. Nevertheless, do not rely on the stats from your site’s log. Install and use Google Analytics and Clicky in your blog or website. I use both - along with the stats package we have installed on our servers (Awstats).
  5. Web untrackables come to websites in many different ways, such as directly typing a website address, selecting browser bookmarks, using a variety of desktop and mobile clients like TweetDeck, and even clicking on a link in an e-mail program such as Microsoft Outlook. Try and get a sense of where your direct traffic comes from.
  6. Rules of thumb provide no more than ball park estimates, and these crude approximations are often inadequate. Use rules of thumb only as a last resort.
  7. You can substitute tracked links in your tweets, but tracked links generally count bot traffic. However, BudUrl from Live Oak 360 has begun counting only human clicks. Great news! While their links can’t be generated automatically by TweetDeck, if you’re serious about tracking, you’ll put up with the inconvenience. Not every tweet will have a link, and not every link will need to be tracked.
  8. Even if you use BudUrl as I recommend, there’s still one more thing defying measurement, the Twitter user who replaces your link with theirs in order to track their retweet or because they prefer another shortening link. No way around this one! Remember, “Everything resists measurement and tracking.”